DigitalOcean Support Plans

With DigitalOcean’s range of support plans, you get access to troubleshooting tips, unlimited customized support, and quick response times, so you can get new products to market faster. Get the support your business needs to better focus on creating awesome apps, and serving your customers.

What’s included in DigitalOcean Support Plans

Starter

For anyone who wants general guidance and troubleshooting. Included for all customers.

$0/month

Get support

Developer

For teams developing and testing with non-production workloads.

$24/month

Standard

For teams deploying and maintaining production workloads. Includes live chat.

$99/month

Premium

For businesses serving large customer bases with mission-critical applications. Response times within 30 minutes.

$999/month

Response Time

< 24 hours

Response Time

< 8 hours

Response Time

< 2 hours

Response Time

< 30 minutes

Support Agents

Customer support staff providing general guidance.

Support Agents

Customer support staff providing general guidance.

Support Agents

High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting.

Support Agents

High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting.

Severity Coverage covering low to high including mission critical incident response

Email Support

Month to Month Pricing

Live Chat

Dedicated Slack Channel and Video Calls

Team of Business Advisors

Team of Technical Advisors

Ticket Escalation

Fast Troubleshooting and Assistance

Architecture Reviews and Guidance

Business Reviews and Strategy Consultations

One on One Onboarding

Premium Support is perfect for businesses

Get customized support and direct consultation for your business and technical needs from teams dedicated to the success of you and your customers.

Boost your business with expert support services

Periodic business reviews

We analyze your business goals, unique use cases, spending, and answer your questions to help provide strategies and guidance on getting a higher return on investment on DigitalOcean.

Proactive decision making

Opportunities to discuss product updates and future roadmaps with our internal teams and Product Managers to help you make better decisions for your business.

Co-marketing opportunities

Deploy co-marketing initiatives with DigitalOcean—like case studies and joint webinars—to leverage our customer base, thereby improving your brand awareness and outreach to new prospects and customers.

Robust technical support services to resolve issues quickly

Fast Troubleshooting and Assistance

Get live support for mission-critical situations, production issues, or any other kind of issue regardless of severity with a response within 30 minutes.

Ticket escalation assistance

Have emergency tickets and issues escalated by our dedicated technical advisor team so they can be resolved as soon as possible, minimizing operational downtime.

Architecture reviews and recommendations

Get advice on how to improve your cloud usage with expert guidance on better resource allocation, cost optimization, security improvements, and other best practices.

Direct and customized engagement

Your dedicated support team will contact you via Slack, email, live chat, and/or video calls so you can be assisted in a way that best suits you.

One-on-one onboarding

Get guidance on best practices for new features or complex products like Kubernetes based on your familiarity with cloud infrastructure and your specific goals to set your business up for long-term success.

Easier infrastructure visibility

Work with our team to set up monitoring and other preventative maintenance, so you can take better informed actions to optimize your cloud infrastructure.

Trusted by businesses worldwide

We live and breathe out of Slack, the fact that we were able to set up a Slack channel with our DigitalOcean counterparts has been extremely helpful and they’ve been very responsive in that channel.

Chuck Dyer Chief

Cloud Officer, BlockSpaces

The support team is incredible - every time we would have an issue we’d send out a request and somebody really pleasant and nice would get back to you quickly and give you exactly what you need. I’m very pleased with the level and quality of service we get.

Patrick Wingo

Head of Product, Kea

Having a partner you can rely on is really important. The security and peace of mind you get when you’re working with someone you trust is really important to us. We value the partnership we have with DigitalOcean.

Tosho Trajanov

Chief Growth Officer, Adeva

Explore DigitalOcean Support

Refer to Status of DigitalOcean services, easy-to-follow tutorials, and documentation available to everyone at any time.

Product Documentation

Visit our Documentation to search for help across a variety of topics.

Learn more

Community Tutorials

Engage with DigitalOcean’s tutorials, videos, and answers to questions on a wide range of topics.

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Service Status Page

Check the current status of DigitalOcean services.

Learn more

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Enter your email to get $200 in credit for your first 60 days with DigitalOcean.

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Get started for free

Enter your email to get $200 in credit for your first 60 days with DigitalOcean.

New accounts only. By submitting your email you agree to our Privacy Policy.